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Channel: Customer Retention – The ABC of CRM
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The Hall Of Shame No1: TPG Internet

In the interests of trying to improve the customer experience, I regard it as my civil duty to name and shame organisations who “say” one thing but “do another” to their customers, resulting in a poor...

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The Hall Of Fame No1: Youi Insurance

In the interests of trying to improve the customer experience, I regard it as my civil duty to name and shame organisations who “say” one thing but “do another” to their customers, resulting in a poor...

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Becoming Customer Centric…5 Top Tips

The difference between experience and wisdom is a subtle one. To learn from an experience, one will make a mistake and learn not to do that again. That is learning by experience. To learn from wisdom...

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The real “X Factor”

Forget your TV. The real X Factor will allow you to perform better than your competitors and achieve long term results to delight your shareholders and stakeholders. The X Factor is on most CEO’s...

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I am your Customer

I am your Customer I may also be your Supplier, your Employee, your Partner, your Student, your Stakeholder, your Consumer, your Influencer or your Citizen. I reserve the right to voice my opinion...

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Is this a good or bad Customer Experience? My Australia Day BBQ

I’m all for technology enhancing my overall experience. But not when it gets between me and an Aussie BBQ. It was Australia Day and we had friends and family over to our home enjoying the Public...

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